Refund and Returns Policy

Refund & Return Policy

Last Updated: July 19, 2026

1. Eligibility for Return or Replacement

You may request a return or replacement if:

• The product received is damaged or defective.
• The wrong product has been delivered.
• The product is significantly different from the product ordered.
• An item is missing from your order.

Requests must be raised within 7 days of delivery.

2. Product Condition

The product must be unused and unworn and should be returned in its original packaging. Tags, accessories, certificates, and other included items must be intact wherever applicable. Products showing signs of use or damage caused after delivery may not be eligible.

3. How to Request a Return or Replacement

Contact us at wecare@tatsetu.in or call 9310871974 within 7 days of delivery.

Please share:

• Order ID
• Registered contact details
• Clear photographs or videos of the product and packaging

4. Refunds

Once the returned product is received and inspected, we will notify you about the status of your refund. If approved, the refund will generally be processed to the original payment method. Processing time may vary depending on the payment method and payment service provider.

5. Non-Returnable Products

Products that have been:

• Used
• Worn
• Altered
• Damaged after delivery
• Returned without original packaging

may not be eligible for return or replacement.

6. Cancellation

Order cancellation requests may be accepted only before the order has been dispatched. Once an order has been dispatched, cancellation may not be possible.

7. Contact Us

Email: wecare@tatsetu.in

Phone: 9310871974

For suggestions or feedback, write to founders@tatsetu.in.